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Issue with cooling system in Germany DC
Posted by Vytautas K. on 19 June 2017 05:58 AM

This is a notification that we have experienced issue with cooling system in one Frankfurt data center that caused the temperature to rise.

Location: Frankfurt, Germany.

Services affected: Client Area, support site and KVM and OpenVZ servers.

The issue occurred due to a failure on water pump controller. Data center informed, that fuses have been replaced and the temperature has started to normalize.

Update: 2017-06-18 10:45 UTC - Cooling has been restored. Systems are being brought back up by our engineering team. Please allow time for services to be restored. We will update you with EAT once we know more details about the damage which was done.

Update: 2017-06-18 11:50 UTC -All services have been brought back up and running.

Please accept our sincere apologies for the inconveniences you have to experience.

Thank you for your patience!


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