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Knowledgebase : General Questions
If you wish to update your cPanel license, please follow these steps: 1. Check if the full cPanel license is activated at http://verify.cpanel.net/ [http://verify.cpanel.net/] by entering your server IP address. 2. If your cPanel license is activated,...
In general, hosting adult content is permitted, as long as the content complies with our Terms of Service. For more information check our Terms of Service [http://www.host1plus.com/terms-of-service/] (see Section III, Article 3 and section VII, Articles ...
If you have chosen to cancel a service "Immediately", your service is usually terminated within 24 hours. However, If you wish to withdraw your cancellation request, contact Host1Plus Support support@host1plus.com immediately. If your service is not yet...
Most _ORDERS ARE ACTIVATED AUTOMATICALLY_ _AFTER THE PAYMENT_ reaches our billing system. However, if your order is not activated automatically for a long period of time, please submit a ticket to out _BILLING DEPARTMENT_.
You may get an increased discount on any Cloud Server or VPS service if you choose a longer billing cycle. Discounts that apply for each service with different billing cycle are shown bellow in the tables. CLOUD SERVERS & VPS: 1 month billing cycle...
Adding funds to your _Balance_ means that your service invoices will be paid automatically upon its creation. Please note, that old invoices generated before you add funds to your _Balance_ will have to be paid manually. STEP 1. Login to your Client Are...
In order to change you payment method, follow these steps: STEP 1. Log in to your Client Area. STEP 2. Click _Finances > Invoices._ __ STEP 3. Choose which invoice you want to pay and click on it. STEP 4. You will be redirected to the Invoice pa...
In order to change the billing cycle for your service you will need to contact Host1Plus Support by submitting a ticket from your Host1Plus Client Area.
Authorized payments are automatic transactions that are pre-approved by the user. To manage your authorized payments, log into your Client Area and click _Finances > Authorized Payments._ __   While setting up authorized payments, you can select y...
If you have added funds to your Host1Plus credit balance, you may pay for your generated invoice straight away. To make a payment for your invoice, please follow the steps listed below. STEP 1. Log in to your Client Area [https://manage.host1plus.com/cl...
First, log into your Client Area. To add a new service go to _Services > Add new service._ Then, choose the service you wish to order and place the order in Checkout without completing the payment_._ Now, log into your Host1Plus Client Area and Navi...
To submit a ticket through the Host1Plus Client Area, please follow the steps listed below. STEP 1. Log in to your Client Area [https://manage.host1plus.com/clientarea.php]. STEP 2. Click to _Support > Submit a ticket_. STEP 3. Please include inform...
Each ticket is reviewed and investigated by our Support Team. After you submit your ticket, please wait for a reply, which is sent instantly after we have a solution to your problem. The response time depends on technical specifications of your issue,...
If your Credit Card payment failed during checkout, you can pay for your order via your Host1Plus Client Area > Finances -> Invoices. Open the invoice, which was generated for your order. Then, select the payment method and click "Pay Now". Note: If you...
Some orders, which are paid by Credit Card may be subject of additional verification. This process might take up to 6 to 12 hours. Please contact Host1Plus Support for more information by submitting a ticket via your Host1Plus Client Area.
Your order may be canceled or marked as potentially fraudulent due to the following reasons: * You were using Proxy or VPN services, while placing your order. * You have entered incorrect information when registering your Host1Plus account or during th...
In order to resume using your service you will need to pay all unpaid invoices for that service. After the payment is received, your service will be activated automatically. Note: In case of any payment issues, please contact Host1Plus Support via your ...
Our accepted payment methods include: * Credit Cards, Debit Cards, Prepaid Cards * Paypal * Authorized PayPal payments * Alipay * Ebanx * Bitcoin Note: If you experience trouble accessing your chosen Payment Method from your account, please...
We do not send password via email after successful service activation for security reason. You can find all related information with server in Client Area. Our Client Area is accessible using following URL: https://manage.host1plus.com [https://manage.ho...
You can upgrade your VPS or Cloud Server plan via your Host1Plus Client Area. Note: If you have an unpaid invoice for your VPS or Cloud Server plan, you will need to cover that invoice first. Then you will be able to upgrade your VPS or Cloud Server plan...
If you have Credits in your Host1Plus Credit Balance at the time when a new unpaid invoice is generated by our billing system, that invoice will be automatically paid. Credits from your Host1Plus Credit Balance will be automatically deducted after the in...