RSS Feed
Knowledgebase : General Articles

Unfortunately, the Host1Plus account primary registration email address can't be changed per Terms of Service. However, we can add a secondary email account as an additional contact for your Host1Plus account. If you need a secondary email address for you...
If you wish to change your server location, you have the following options: * Order a new server in the desired location and transfer your data manually. * Order dedicated administrator hours ($100.00 / hour) and our administrators will migrate your ...
In general, hosting adult content is permitted, as long as the content complies with our Terms of Service. For more information check our Terms of Service [http://www.host1plus.com/terms-of-service/] (see Section III, Article 3 and section VII, Articles ...
IP addresses for servers are not being changed per Terms of Service, unless there is a technical issue with the IP from our side. If an IP address is blocked, banned or included in public blacklists because of the server owner activities, we will not repl...
In general we do not provide the option for short term server testing. However, we have a 14 days money back guarantee in case the server does not meet your expectations. You can request for a refund within 14 days from the server activation, just make su...
If you have chosen to cancel a service "Immediately", your service is usually terminated within 24 hours. Otherwise, selecting to terminate the service at the end of the billing service it will result in service termination at the end of the current billi...
We provide sponsorship for several nonprofit Open Source / Community Projects. The areas we look to sponsor are: * Arts and culture * Sports * Environment * Health and wellness * Social communities * Education * Non-profit/charity * Scie...
If you wish to update your profile information, please submit a ticket to Support. Write us the information, which you want us to update, for example: First Name: Last Name: Company Name: Address 1: Address 2:  City: State/Region: Postcode: Phone Number:...
If you require a custom solution for your VPS, Cloud Server or Dedicated Server, for example: custom software installation and / or configuration, OS configuration, problem troubleshooting and resolution, server optimization etc. You can order our "Manage...
If your Credit Card payment failed during checkout, you can pay for your order via your Host1Plus Client Area > Finances -> Invoices. Open the invoice, which was generated for your order. Then, select the payment method and click "Pay Now". Note: If yo...
Some orders, which are paid by Credit Card may be subject of additional verification or may be temporary on hold by the gateway provider. In such cases the orders are being manually checked by the billing department to ensure the legitimacy of the payment...
There can be multiple reasons why your server suddenly stopped responding. * Recent updates in your server operating system. * Recent changes in your server configuration: * Network configuration changes. * Firewall configuration changes. * P...
Service Level Agreement (SLA), acting as a service add-on, defines the time of the initial ticket response from our technical support team. It also informs if system backups [https://support.host1plus.com/index.php?/Knowledgebase/Article/View/1435/114/sys...
You can find Terms of Service at Host1Plus.com website, under the _"Company"_ section - https://www.host1plus.com/ [https://www.host1plus.com/]  The direct link to_ Host1Plus General Terms and Conditions_ -  https://www.host1plus.com/terms-of-service/
This table provides general information on Virtuozzo & KVM hypervisors differences. FEATURE VIRTUOZZO KVM IPv4 ✔ ✔ IPv6 ✔ ✔ Price Lower Higher Performance Lower Higher Operating Systems Linux Li...
Our Cloud Servers come in two operating systems - Linux or Windows. Available templates are listed below: LINUX WINDOWS CentOS 6 x86_64 Windows Server 2012 Standard CentOS 7 x86_64 Windows Server 2016 Standard cPanel CentOS 7 x...
Payment methods we accept: * Credit Cards, Debit Cards, Prepaid Cards * PayPal * Authorized PayPal payments * Alipay * Ebanx * Bitcoin and over 50 other cryptocurrencies  * Bank transfers (this option is not included by default, therefore ...
To find server login details, follow these steps: STEP 1. Log in to your Client Area [https://manage.host1plus.com/clientarea.php]. STEP 2. Click _Services > All Services _and select required service. STEP 3. In server management panel find _Server ...