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If you see a blank page at your Client Area, please clear your browser's cache and restart your browser, or, use a different browser (Chrome, Firefox, Edge). Our developers often update the Client Area to implement security updates and new functionaliti...
To submit a ticket through the Host1Plus Client Area, please follow the steps listed below. STEP 1. Log in to your Client Area [https://manage.host1plus.com/clientarea.php]. STEP 2. Click to _Support > Submit a ticket_. STEP 3. Please include inform...
We offer minimal Linux OS templates for VPS and Cloud servers so by default no remote desktop services are installed. Thus, it is not possible to connect remotely via RDP after initial server and OS set up. However, you can install the Linux xRDP software...
If you are unable to connect to your server this means that either the server is down or server unreachable over the network. First of all, access your Host1Plus Client Area and make sure that the server is powered on. If you find that your server is offl...
If you are unable to restore your server from a backup which has been made at your Client Area , this indicates that the backup was not created successfully or there is an error processing restoration task. In this case, you can submit a new ticket to Su...
If you are unable to send emails from your server, it is possible that your server IP address(es) have been listed in public spam blacklists. You can check your IP status using online tools, such as MxToolbox - https://mxtoolbox.com/blacklists.aspx [https...
Each ticket is reviewed and investigated by our Support Team. After you submit your ticket, please wait for a reply, which is sent instantly after we have a solution to your problem. The response time depends on technical specifications of your issue,...
Server backup procedure might fail if it is interrupted, or, server's management is locked due to another task or failure. In this case, delete the failed backup and try to backup your server again. If you are unable to delete the failed backup or the new...
There may be several reasons why your server is performing poorly. Check your server resource usage: CPU, RAM, Disk space, Bandwidth usage. Resource shortage will definitely have a huge impact on your server's performance. Check your network connection t...