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If you wish to update your cPanel license, please follow these steps: 1. Check if the full cPanel license is activated at http://verify.cpanel.net/ [http://verify.cpanel.net/] by entering your server IP address. 2. If your cPanel license is activated,...
If you encounter a blank page in your Client Area, please clear your browser cache and restart your browser or use a different browser (Chrome, Firefox). Our developers often update the Client Area, thus old information may be cached in your browser. If t...
Our Virtuozzo VPS servers are configured without SWAP usage. It is not possible to enable SWAP our Virtuozzo VPS servers. You can enable or disable, increase or decrease SWAP usage on our KVM based Cloud Servers and Dedicated Servers without any restricti...
You can request for a refund if your service complies with our refund policy. * Our 14 days money-back policy ensures that you can request for a refund within 14 days after we received your payment.  You can only choose to receive the refund between the...
In general we do not provide the option for short term server testing. However, we have a 14 day money back guarantee in case the server does not meet your expectations. You can request for a refund within 14 days from the server activation. This should g...
The kernel for VPS services can not be upgraded as it is running on Virtuozzo platform with a shared kernel. Your VPS has the latest stable Linux kernel version for Virtuozzo platform. In order to have full control over the server kernel we recommend cho...
Using our VPS or Cloud Servers for CryptoCurrency Mining is strictly forbidden, according to our Terms of Service. Violating our Terms of Service may incur service suspension or termination. VII. Acceptable Use Policy. 1. Prohibited Uses - https://www.ho...
You can use FTP on your VPS, Cloud Server or Dedicated Server. However, keep in mind that we provide minimal Centos, Ubuntu, Debian, Fedora and OpenSuse OS templates. Thus, FTP software might not installed by default, depending on your OS. In this case, ...
We offer minimal Linux OS templates for our VPS and Cloud Servers. Thus, the GUI (Graphical User Interface) is not installed by default. However, you can manually install and use the GUI on our VPS and Cloud Servers. Our Windows Cloud Servers are based o...
Currently our OpenVZ VPS servers do not support VPN services.  However, you can install and use OpenVPN on our Virtuozzo VPS servers and Cloud Servers.
You can use VestaCP (Vesta Control Panel) on your VPS or Cloud Servers. However, keep in mind that we provide minimal Centos, Ubuntu, Debian, Fedora and OpenSuse OS templates. Thus, VestaCP software is not installed by default. You will need to install it...
You can use VNC remote connection to your VPS or Cloud Servers. However, keep in mind that we provide minimal Centos, Ubuntu, Debian, Fedora and OpenSuse OS templates. Thus, VNC server side and client side software is not installed by default. You will ne...
You can use WHMCS on your VPS or Cloud Servers. However, keep in mind that we provide minimal Centos, Ubuntu, Debian, Fedora and OpenSuse OS templates. Thus, WHMCS software is not installed by default. You will need to install it manually.
Unfortunately, it is not possible to run Windows OS on your VPS server. If you wish to use Windows, you need to use our Cloud Servers.
You can use WordPress on your VPS or Cloud Servers. However, keep in mind that we provide minimal Centos, Ubuntu, Debian, Fedora and OpenSuse OS templates. Thus, WordPress software is not installed by default. You will need to install and configure it man...
We do not change IP addresses for your server, unless there is a technical problem from our side. Also, IP address can't be downgraded or removed. You can find more information in out Terms of Service. XIV. Obligations for Service Provision - https://www...
Unfortunately, the Host1Plus account primary registration email address can't be changed. However, we can add a secondary email account as an additional contact for your Host1Plus account. If you need a secondary email address for your Host1Plus account, ...
If you wish to change your server location, you have the following options: * Order a new server in the desired location and transfer your data manually. * Order our "Managed Services" ($100.00 / hour) and our administrators will migrate your server ...
You can change your server _HOSTNAME _in your Client Area. Simply log into your Host1Plus Client Area and Navigate to your server tab. Then, use the _HOSTNAME EDIT_ _BUTTON_ as shown in _Figure 1_ and type in a new Hostname. Figure 1. 
First, make sure that all services in your Host1Plus account are canceled and terminated. You will need to submit a ticket to our _BILLING DEPARTMENT_ in order to _CLOSE YOUR HOST1PLUS ACCOUNT_. Our Billing Department will review your request and close yo...
A largura de banda do Cloud Server é medida da seguinte forma: Estamos medindo terabytes de dados de saída por período de faturamento mensal. Se você tiver um ciclo de faturamento mais longo, o limite de largura de banda ainda será baseada em um período...
Our _BILLING SYSTEM_ _SUSPENDS OVERDUE SERVICES AUTOMATICALLY_ if the payment for the next billing cycle is not received. If you require _MORE TIME TO PAY YOUR INVOICE_ and do not wish your service to be temporarily interrupted, please submit a new ticket...
Unfortunately, Host1Plus does not provide DDoS protection, however there is advanced firewall layer for VPS/Cloud services to filter bad traffic. When attack is creating threat on the host nodes, DDoS is mitigated by blackholing IP address. If you are u...
We provide sponsorship for several nonprofit Open Source / Community Projects. The areas we look to sponsor are: * Arts and culture * Sports * Environment * Health and wellness * Social communities * Education * Non-profit/charity * Scie...
At this time we do not offer VPS servers, Cloud Servers or Dedicated Servers with physical GPU (Graphical Processing Unit) / Video Card support.
The TUN / TAP / NAT modules are supported by default on our Virtuozzo VPS servers. However, other modules, such as PPTP / PPP are not supported. If PPTP / PPP modules are essential in your server configuration, we recommend choosing our Cloud Servers., w...
Cloud Server bandwidth is measured as follows: We are measuring terabytes of outgoing data per monthly billing period. Each plan has different limits, ranging from 2TB to 24TB, those limits can be found here [https://www.host1plus.com/cloud-servers/] or...
Most _ORDERS ARE ACTIVATED AUTOMATICALLY_ _AFTER THE PAYMENT_ reaches our billing system. However, if your order is not activated automatically for a long period of time, please submit a ticket to out _BILLING DEPARTMENT_.
You may get an increased discount on any Cloud Server or VPS service if you choose a longer billing cycle. Discounts that apply for each service with different billing cycle are shown bellow in the tables. CLOUD SERVERS & VPS: 1 month billing cycle...
In order to change you payment method, follow these steps: STEP 1. Log in to your Client Area. STEP 2. Click _Finances > Invoices._ __ STEP 3. Choose which invoice you want to pay and click on it. STEP 4. You will be redirected to the Invoice pa...
You may _UPGRADE_ and _DOWNGRADE_ your Cloud Server in your _HOST1PLUS CLIENT AREA_. VPS server may only be upgraded. Downgrades are not supported at the moment. Note that certain resources, such as _IP ADDRESSES_ and _DISK SPACE_, can't be downgraded. ...
With the release of the updated OS templates comes a major feature: memory/CPU hot plugging. Only customers with then newest OS template version will have this enabled by default. Clients using older OS templates should follow these steps to enable it: ...
Requirements * A non expired domain pointed [https://support.host1plus.com/index.php?/Knowledgebase/Article/View/1258/0/how-to-point-my-domain-to-your-dns-manager] to your server directly or via our DNS management [https://support.host1plus.com/index.p...
Step 1: Obtain cPanel&WHM License If you do not have a license for cPanel, you will need to obtain one for your IP address. You should acquire your license before you attempt to install cPanel. You can obtain a license from cPanel Store [https://store.c...
Follow these steps to install Windows Server to Cloud Server via Custom ISO feature. STEP 1. Download your preferred Windows Server version ISO file. (In the example, we are using Windows Server 2012 R2 Standard. After you have finished downloading th...
We are not blocking any ports for your servers by default. If communication is not possible over a specific port, please check the _FIREWALL RULES _in your server. You might need to open a port in your firewall settings first. For example:  * In your Win...
It's easy to point your domain to your server when you have both your _DOMAIN AND SERVER AT HOST1PLUS_. First, set Host1Plus nameservers for your domain in your _HOST1PLUS CLIENT AREA -> SERVICES -> DOMAINS_. * https://support.host1plus.com/index.php?/Kn...
In order to reinstall Cloud Server OS, follow these steps: STEP 1. Login to your Client Area [https://manage.host1plus.com/clientarea.php]. STEP 2. Click _Services > Cloud Servers BETA._ STEP 3. Click on Cloud Server service, for which you want to r...
Step 1: Select service to reinstall. To reinstall an OS on your VPS, log in to your Client Area and click _Services > Cloud Servers_. You will see a list of your Cloud hosting plans. Click on the one you want to manage. Step 2: Choose template and rei...
Take the following steps in order to request for a refund: * Find out if you are eligible for the refund in our article - "Can I request for a refund? [https://support.host1plus.com/index.php?/Knowledgebase/Article/View/1367/0/can-i-request-for-a-refun...
You can setup the _PTR (REVERSE DNS) _record for your IP address in your _HOST1PLUS CLIENT AREA -> DNS MANAGEMENT -> REVERSE DNS RECORDS_. You can use our tutorial to setup and manage your PTR records - https://support.host1plus.com/index.php?/Knowledge...
To add rDNS records, follow these steps: STEP 1. Login to your Client Area [https://manage.host1plus.com/clientarea.php]. STEP 2. Click _DNS Management > Reverse DNS Records_. STEP 3. Expand your desired service _Record_ and then click on "_+_" butt...
STEP 1. Connecting for the first time. When cPanel VM template is applied on your VM, go to your browser and enter https://_your_ _VM IP address_ to the address bar with _2087_ port at the end. i.e. _185.10.10.10:2087_. NOTE: Make sure you use_ HTTP...
If your control panel is CPANEL you will need to open _SSL/TLS Manager_ section under _Security_ tab to assign your certificate, see the image below: In the newly opened page click on _Generate, view, upload, or delete SSL certificates_ to enter SSL cert...
In order to terminate an active service you need to log into your _HOST1PLUS CLIENT AREA_ and navigate to that service. Then, click on the _BILLING TAB_ and click on _REQUEST CANCELLATION BUTTON_. Choose the _IMMEDIATE _cancellation option and your servic...
If you wish to update your profile information, please submit a ticket to Support. Write us the information, which you want us to update, for example: First Name: Last Name: Company Name: Address 1: Address 2:  City: State/Region: Postcode: Phone Number:...
One of the most anticipated features of our new Cloud Servers is the upgrade/downgrade option and the flexibility it provides. This feature allows you to add or remove specific resources by units to your server. By doing that you can tailor the server to ...
If you are unable to connect to your server this could mean that either the server is down or currently unreachable over the network. First of all, log into your Host1Plus Client Area and make sure that the server is powered on. If you find that your serv...
We offer minimal Linux OS templates for our VPS and Cloud servers. Thus, it is not possible to connect remotely via RDP by default. However, you can setup the Linux xRDP software on your server and use RDP connection. Our Windows Cloud Servers have RDP c...
If you are unable to restore your server from a backup, this could indicate that the backup was not created successfully. In this case, you can submit a new ticket to our Support Department in order to investigate if it is possible to restore the backup. ...
If you are unable to send emails from your server, it is possible that your server IP address(es) have been listed in public spam blacklists. You can check your IP status using online tools, such as MxToolbox - https://mxtoolbox.com/blacklists.aspx [https...
If you require a custom solution for your VPS, Cloud Server or Dedicated Server, for example: custom software installation and / or configuration, OS configuration, problem troubleshooting and resolution, server optimization etc. You can order our "Manage...
If your domain expired, you will need to either try renewing your domain or registering it freshly. Depending on the domain .TLD and your domain registrar rules, additional fees may incur.
If you are unable to send emails from your server, it is possible that your server IP address(es) have been listed in public spam blacklists. This can happen due to various reasons: misconfigured mail service on your server, bulk email sending, low qualit...
Your _PAYMENT MAY BE REJECTED_ _DUE TO VARIOUS REASONS_: * Incorrect or incomplete profile information. * Proxy / VPN usage. * Your web browser is not supported (we recommend using Chrome or Firefox). * Your Credit Card has insufficient funds. * Your Cre...
The server backup procedure might fail if it is interrupted. In this case, delete the failed backup and try to backup your server again. If you are unable to delete the failed backup or the new backup fails again, please submit a new ticket to our Support...
If you have not extended your VPS, Cloud Server or Dedicated server billing cycle, it will be suspended on the 4-th day after the due date. The server will be suspended for 45 days after the due date. You can still activate a server which is suspended, ho...
Your server is temporarily _LOCKED_ when you perform an action from your Host1Plus Client Area, for example: _REBOOT, POWER ON / OFF, CHANGE PASSWORD, CREATE / RESTORE BACKUP,_ etc. The _LOCK IS AUTOMATICALLY REMOVED_ after the action is completed and you...
There can be multiple reasons why your server suddenly stopped responding. * Recent updates in your server operating system. * Recent changes in your server configuration: * Network configuration changes. * Firewall configuration changes. * P...
There may be several reasons why your server is performing poorly. Check your server resource usage: CPU, RAM, Disk space, Bandwidth usage. Resource shortage will definitely have a huge impact on your server performance. Check your network connection to...
Your system may be booted in read only mode, If your Cloud Server recently suffered a unexpected reboot or crash. To resolve this problem, you will need to _STOP YOUR SERVER_ and use the _"RESCUE MODE"_ in your _HOST1PLUS CLIENT AREA_. This will allow you...
Our Billing Department is always ready to help you resolve any payment related problems. If you decided to cancel your service and wish to retrieve your payment, please submit a ticket requesting for a refund to our _BILLING DEPARTMENT_. However, if you ...
If you already have a one time _PROMO CODE_ or a _DISCOUNT COUPON_, you can apply it when placing a new order. If you do not have a _PROMO CODE_ or a _DISCOUNT COUPON, _you can contact our Sales Managers on our Sales Chat and request for one. Discounts up...
Nossos Servidores Cloud vem com dois sistemas operacionais - Linux ou Windows. Templates disponíveis estão listados abaixo: LINUX WINDOWS CentOS 6 x86_64 Windows Server 2012 Standard CentOS 7 x86_64 Windows Server 2016 Standard ...
You can _REBOOT_ your server simply by logging into your Host1Plus Client Area -> Navigate to your server and click the _"RESTART"_ button. Your server will become temporarily _LOCKED_, while the reboot is in progress. Wait a few minutes while your server...
Unfortunately, we do not change IP addresses for servers, unless there is a technical issue with the IP from our side. If and IP address is blocked, banned or included in public blacklists because of the server owner activities, we will not replace the IP...
Unfortunately, we do not provide reverse DNS record management for IPv6 addresses. Related keywords: ipv6 dns rdns
If your active service or order was _SUSPENDED DUE TO VERIFICATION_, you will receive a verification email with further instructions. You may use your _HOST1PLUS CLIENT AREA TO PROVIDE THE REQUESTED INFORMATION_ or _OPEN A NEW TICKET_ in our _BILLING DEPA...
You can find our Terms of Service at the bottom of our website, under the _"COMPANY"_ section - https://www.host1plus.com/ [https://www.host1plus.com/]  _HOST1PLUS GENERAL TERMS AND CONDITIONS_ -  https://www.host1plus.com/terms-of-service/
In case your server uses a lot of network resources, there is a chance that you might reach your monthly VPS bandwidth limit. If this happens, the network speed of your server will be limited to 64 Kbits/s and you will instantly receive an email with a no...
A _NULLROUTE OR NULL ROUTE_ is a route for your server IP address that goes to nowhere.  The reason for creating a null route for your IP address is to prevent your server from receiving or sending any data over the internet. The Nullroute is activated fo...
This table provides general information on Virtuozzo & KVM hypervisors differences. FEATURE VIRTUOZZO KVM IPv4 ✔ ✔ IPv6 ✔ ✔ Price Lower Higher Performance Lower Higher Operating Systems Linux Li...
Our Cloud Servers come in two operating systems - Linux or Windows. Available templates are listed below: LINUX WINDOWS CentOS 6 x86_64 Windows Server 2012 Standard CentOS 7 x86_64 Windows Server 2016 Standard cPanel CentOS 7 x...
You can find your server login details in your Client Area. Log into your Host1Plus Client Area -> Navigate to your server and you will see your server IP address, username and password.
We do not send password via email after successful service activation for security reason. You can find all related information with server in Client Area. Our Client Area is accessible using following URL: https://manage.host1plus.com [https://manage.ho...
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