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Host1Plus provides DDoS protection for VPS in all hosting locations, except Frankfurt, Germany. However, it should be noted, that this protection only makes sure that your server is up and running and is available online during a DDoS attack, but it doe...
EXTRA CARE SUPPORT is the first level of our managed hosting solutions provided by HOST1PLUS Support Department. It is a paid monthly service and can be cancelled anytime. It covers basic direct instructional help from our support specialists. It covers...
To cancel your services, please log in to your _CLIENT AREA_ at https://manage.host1plus.com/ and submit a cancellation request. While it is processed, please check and cancel any active subscriptions and automatic payments regarding terminated services a...
While your server setup is in progress, it might take up to 24-48 hours. As soon as the setup is finished, you will receive an email with full server details.
To activate your Softaculous license, please submit a ticket providing your virtual machine's hostname.
To add a new IP into your environment you firstly need to locate network configuration directory. To access it use CD /ETC/SYSCONFIG/NETWORK-SCRIPTS/ command. To add new IP you firstly need to copy ifcfg-eth0 file by creating new file ifcfg-eth0:0. Use ...
To create a new account, scroll down to the right and click on _ADD PACKAGE_ so that you can create your own hosting packages. You cannot install a domain for your account before creating packages. 1. Click on _CREATE A NEW ACCOUNT _from the left hand s...
Please note that some orders that are paid by Credit Card may be a subject of additional verification. This process is not instant and it might take up to 6-12 hours for the sales department to update the information. We will contact you via email when yo...
If you wish to update your cPanel license, please follow these steps: 1. Check if the license is valid at http://verify.cpanel.net/ [http://verify.cpanel.net/] by entering your IP address. 2. Check if it is active from you command line as the root use...
You need to log in to your _CLIENT AREA_ to pay the invoice manually or select a different payment method.
General billing methods offered by Host1Plus include credit cards, Paypal, WebMoney, Alipay, Skrill, Ebanx, PaySera, CashU and Bitcoin. However, depending on the country you come from, some methods might be restricted. If you have trouble accessing your...
At the moment Host1Plus dedicated servers are located exclusively in Frankfurt (Germany). However, we offer VPS Hosting at different locations accross the globe, including Los Angeles and Chicago (United States), São Paulo (Brasil), Frankfurt (Germany) an...
If your server uses a lot of network resources, there is a chance that you will reach your monthly VPS bandwidth limit. When the limit is exceeded the network speed of your server will become limited to 64 Kbits/s. You will also receive an email informing...
Host1Plus provides VPS hosting with 50 Mbps network speed. If your network usage seems too slow, you can sign up for a dedicated hosting plan, where the network speed is higher - 100 Mbps. However, in this case, data migration would be necessary and sho...
If you have requested a domain name during sign up, please keep in mind that your domain name will not be visible on the internet instantly. Propagation can take up to 48 hours. Until your domain is propagated, your website and email will not function. Ho...
Almost all log files are located under /var/log directory. To access this directory you need to use CD /VAR/LOG command when connected SSH as a root user. After that, collapse and list the files using IS -ALH command.
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