Knowledgebase:
My server is slow
Posted by Raimundas S. on 27 January 2018 09:24 AM
There may be several reasons why your server is performing poorly.

Check your server resource usage: CPU, RAM, Disk space, Bandwidth usage.
Resource shortage will definitely have a huge impact on your server performance.

Check your network connection to the server.
Network problem in between your ISP and your server may cause delays or connection interruptions.
Perform a 5 minute MTR test from your device to the server IP address while the problem is occurring.
This test will help you determine which network point is causing the network problems.
* WinMTR - http://winmtr.net/download-winmtr/

Check your server error logs.
If the software you installed on your server is performing slowly, it might be experiencing errors.
Check the error logs of your software to find more information about potential problems.
Also, please read your software documentation for troubleshooting and / or configuration advises.


However, if you believe the problem resides in our internal systems rather than the server itself, please submit a ticket to our Support and provide as much detailed information as possible.
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