Knowledgebase:
I can't connect to my server
Posted by Raimundas S., Last modified by Raimundas S. on 22 January 2018 12:12 PM
If you are unable to connect to your server this could mean that either the server is down or currently unreachable over the network.
First of all, log into your Host1Plus Client Area and make sure that the server is powered on.
If you find that your server is offline, please power it on and check the server resource usage statistics and investigate your server logs for errors.

However, if your server is currently online, but it is not responding to remote connections, this could mean that the server crashed or the network services have stopped.
In this case, you can use the Virtual Console to connect to your server and resolve the problem.
Keep in mind that your server might be nullrouted due to DDoS attacks and that may be the reason why your server is unreachable over the network.

If you exhausted all option, but you are still unable to connect to your server, please submit a ticket to our Support Department.


Related keywords:

down
connect

connection
network
unreachable
off
offline
ping
(0 vote(s))
Helpful
Not helpful

Comments (0)
Post a new comment
 
 
Full Name:
Email:
Comments:
CAPTCHA Verification 
 
Please enter the text you see in the image into the textbox below (we use this to prevent automated submissions).