Knowledgebase:
Do not suspend my server
Posted by Raimundas S., Last modified by Raimundas S. on 23 January 2018 01:46 PM
Our Billing system suspends overdue services automatically if the payment for the next billing cycle is not received.
If you require more time to pay your invoice and do not wish your service to be temporarily interrupted, please submit a new ticket to our Billing Department.
Simply tell us the reason and how much additional days you will need to complete your payment and we will keep your service active until then.

However, keep in mind that we can keep your service active only up to 7 days after the due date. If the payment is not received 7 days, your service will be suspended.
Note that we can't extend 3-rd party services, such as licenses or certificates.


Related keywords:
unsuspend
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