Knowledgebase:
Do not suspend my server due to non payment
Posted by Raimundas S., Last modified by Vytautas K. on 10 May 2018 08:16 AM
When service billing date is due, reminders are sent respectively each day after the payment date for 3 consecutive days. If any outstanding invoices are unpaid within the specified period, related services will be suspended automatically.

If you require more time to pay your invoice and do not wish your service to be temporarily interrupted, please submit a new ticket to our Billing Department. Simply tell us the reason and how much additional days you will need to complete your payment and we will keep your service active until then.

However, keep in mind that we can keep your service active only up to 7 days after the due date. If the payment is not received 7 days, your service will be suspended. Note that 3-rd party services payments have to be made in time to keep such services active.
(0 vote(s))
Helpful
Not helpful