Knowledgebase:
Service suspension due to overdue on payment. What should I do?
Posted by , Last modified by Vytautas K. on 20 June 2018 06:58 AM

Your purchased service could be suspended for the various reasons. In most scenarios after service suspension you will receive notification to email which is related with your Host1Plus account. When you login to Host1Plus Client Area and select appropriate service, you will able to see service suspension reason in the middle of the screen:

Suspended - Overdue on Payment

If service was suspended due to overdue on payment and you want to resume using your service, this is mean that you must to pay all unpaid invoices for that service. Unpaid invoices related with your Host1Plus account always are listed in Client Area -> Finances -> Invoices:

Unpaid Invoices

After the payment your service which was suspended due to overdue on payment will be activated automatically again. However, after payment always please check service status in Client Area and ensure that it is power on and has status "Online". In case of any payment issues, please contact Host1Plus Billing Support via your Client Area and we will assist you as soon as possible.

(0 vote(s))
Helpful
Not helpful