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Jan
20
Network issues in SAO data center, São Paulo, Brazil
Posted by Vytautas K. on 20 January 2018 06:00 AM
We have network connectivity problems on SAO data center.

Services affected: All SAO cloud and VPS servers.

We are working with our data center network support team to fix the problem.

At this time we do not have an exact ETA on a resolution, we will update you as soon as we have more news.

UPDATE 2018-01-20 09:30 UTC: Issues are resolved and stable connections established.

Please accept our apologies for any inconveniences experienced!
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Jan
9
I would like to inform you that we have scheduled our infrastructure updates and reboots to apply critical fixes to resolve "Meltdown" and "Spectre" vulnerabilities.

Starting 9am UTC from the 10th of January 2018 till 12th January 2018 we will update and reboot:
Service Locations: All
Services: VPS (both Virtuozzo and OpenVZ), Cloud Servers, all management related services (management, support, dns etc.)

Expected downtime:
1. Cloud Servers won't be affected.
2. Up to 4 hours for each Virtuozzo and OpenVZ node.
3. Up to 30 minutes for management related services

To read more about "Meltdown" vulnerability, please follow wiki article: https://en.wikipedia.org/wiki/Meltdown_(security_vulnerability)

For more info about "Spectre" read this: https://spectreattack.com/spectre.pdf

Please accept our sincere apologies for the inconveniences you will have to experience.

If you need any additional information, do not hesitate to contact us via support@host1plus.com
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Dec
18
Network issues in SAO data center, São Paulo, Brazil
Posted by Renato P. on 18 December 2017 02:54 AM
Please be kindly informed that we have network connectivity problems on SAO data center.

Services affected: All SAO cloud servers and VPS are unreachable at the moment.

We are working with our data center network support team to fix the problem.

UPDATE 2017-12-18 04:03 UTC: Network engineers have detected an issue with optic fiber and they are already working to fix problem as soon as possible.
UPDATE 2017-12-18 08:40 UTC: Service functionality has been restored.

At this time we do not have an exact ETA on a resolution, we will update you as soon as we have more news.

Please accept our apologies for any inconveniences experienced!
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Dec
12
Issues in Frankfurt node fra-vz06, USA
Posted by Ugnius S. on 12 December 2017 02:08 PM

Please be kindly informed that we are experiencing technical issues in Frankfurt data center.

Location: Frankfurt, Germany

Service affected: VPS node fra-vz06 containers

Our technicians are investigating what have caused the issue and will take necessary actions as soon as possible.

UPDATE 2017-12-12 14:30: Administrators are starting services.

Please accept our apologies for any inconveniences experienced!


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Nov
29
Scheduled reboot of Virtuozzo VPS nodes
Posted by Renato P. on 29 November 2017 12:47 PM
Please be informed about scheduled reboot of Virtuozzo VPS nodes located in Frankfurt, Chicago and Johannesburg.

We will reboot Virtuozzo VPS nodes to apply kernel patches which are required to fix service performance and bugs.

Location: Chicago and Johannesburg
Time: Starting from 2017-11-30 09:00 UTC till 2017-11-30 16:00 UTC

Location: Frankfurt
Time: starting from 2017-12-01 09:00 UTC till 2017-12-01 16:00 UTC

Expected downtime: during reboot, Virtuozzo VPS services will be unavailable for up to 2 hours
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